Patient Communication
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How Can Case Managers Impact Widows/Widowers?
BY TAMI WANTOLA, RN, AND SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC Case management has been here for decades, and many…
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The Beauty and Power of Nursing
BY MICHELLE KNAUB, MED, BSN, RN Did you ever have a day when, even though you were bone-tired and so…
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Communicating With Upset Clients: How To Effectively De-Escalate Over The Phone
BY SUSANNAH MARSHALL, BSN, RN-BC, CCM As a telephonic case manager for an insurance company, there are inevitably times when I…
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