BY TAMI WANTOLA, RN, AND SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC
Case management has been here for decades, and many of us learned from on-the-job training. We worked cases in workers’ comp, hospice, acute care and many more areas. However, how many of us know about the effects becoming a widow or widower has on a person?
BY MICHELLE KNAUB, MED, BSN, RN
Did you ever have a day when, even though you were bone-tired and so very glad to be going home, you still felt energized and alive? I believe if you think back to the patient interactions that occurred during that shift, you will remember at least one very special encounter. I would like to share one such experience I had that helped me understand and appreciate the beauty and power of nursing.
BY SUSANNAH MARSHALL, BSN, RN-BC, CCM As a telephonic case manager for an insurance company, there are inevitably times when I have to speak with an angry or upset client. One of the best ways I have found to be able to compassionately and effectively calm down a client over the…