Technology
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Telecommuting (Working From Home)

BY DONALD T. DECARLO AND ROGER THOMPSON
Technological developments beginning in the 20th century have had a dramatic impact on the workplace. The COVID-19 pandemic has prompted a further dramatic shift as many employees transitioned to working from home or from locations apart from the traditional office.

COVID-19
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The Day Everything Changed

BY SHELLEY O’BRIEN, MSW, LICSW, CCM
March 11, 2020, was a historic day. It was the day everything changed. On March 11, 2020, the World Health Organization declared SARSr-CoV-2 a global pandemic.

Care Coordination
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Measurable Results: Leveraging Education to Support VHA Care Coordination Staff in the Western States Network Consortium

BY JUNE CALLASAN, MSN, RN, CCM, RUTH D. GRENOBLE, AM, LCSW, CCM, RACHELE MISITI, LCSW-S, CCM, AND CRIS M. WHITE, PhD
In the January 2023 issue of CMSA Today, we described the deployment of a regional, competency-based educational strategy designed to drive systemwide case management integration efforts within the Veterans Health Administration (VHA) Western States Network Consortium.

Social Determinants of Health
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Rural Healthcare Needs: Meeting the Needs of SDOH Challenges

BY AVERA WHITE, MSN, RN, CCM
Imagine growing up in a rural area where neighbors know each other and their children. Within a ten-mile radius, you find neighbors who are a close-knit community. Farmers share extra crops, while most neighbors have gardens and share their excess harvests, baked and canned goods and crafts with each other. There is no shortage of fresh foods.

Telehealth
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Enhancing Emergency Preparedness in the Telehealth Setting

BY JILL ARVAY, MBA, MSN, RN, CCM, LORI K. BRUCE, MSN, RN, MARIA CANSECO, BSN, RN, NATISHA CARTER, MSN, RN, AMB-BC, AND SHIMECA TILLIS, MSN, BHSC, RN
Over the past decade, there has been a pivotal paradigm shift in the delivery of quality healthcare services through the utilization of telehealth, most notably since the COVID-19 global pandemic. At the forefront of this change is the Department of Veterans Affairs (VA), which has implemented and cultivated the innovation of home telehealth (HT) remote patient monitoring to improve access to care, especially for the rural and high-risk patients population since 2003.

Social Work
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The History of Social Work in the Hospital Setting

BY TIFFANY FERGUSON, LMSW, CMAC, ACM In the realm of healthcare, social workers play an indispensable role within the hospital setting, serving as vital advocates and pillars of support for patients and their families. Beyond the confines of medical diagnoses and treatments, these dedicated professionals navigate the complicated web of social,…

President's Message
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And the Spotlight Is On…

BY DR. COLLEEN MORLEY, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM
As we enter another promising year at CMSA Today, I extend my deepest gratitude to each of you for your role in professional case management. In the dynamic and ever-evolving world of healthcare, the role of case managers remains pivotal. This month, we spotlight a crucial segment of our community: social workers, military and VA case managers.

Association News
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Find a Vibrant and Collaborative Community With CMSA

At the foundational core of CMSA lies inclusiveness. From the day the association was formed in 1990, CMSA has prioritized an inclusive approach to membership. By welcoming case managers from every setting, discipline and expertise to be members of this diverse group, CMSA fosters collaboration and enhances professional development as a result.

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