Say “Hi” to Lily the Listening Bot: Share Some Feelings. Soon.
BY GLENN P. ALLEN, MSOD
I’ve spent nearly 40 years in learning and organization development. The past five years of my career have been spent working in healthcare.
Disparities in Healthcare Why Do Inequities Persist?
BY MICHAEL NORDÉ, LICSW
When receiving care from your provider, how important is informed consent? What if you learned that, statistically, people in your group, be it race, ethnicity, gender, gender identity or religion were not being offered informed consent? How would you feel? Most importantly, what would you do?
Innovation in Education Prepares Students to Care for Patients in Their Homes
BY KATHY DRISCOLL, MSN, RN, NEA-BC, CCM, AND KATHRYN M. TART, EdD, MSN, RN
The home setting is a vastly different environment from the hospital setting. While each space in a hospital is organized according to the needs of the patient and the treatment they receive from physicians, nurses and other staff, the home is a patient’s personal space.
A Conversation With Dr. Jean Watson
BY COLLEEN MORLEY-GRABOWSKI, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM, AND JANET COULTER, MSN, MS, RN, CCM, FCM
Everyone has a special person who has influenced their life and professional practice model. Dr. Jean Watson is that person for both of us.
What Is Virtual Case Management?
BY SANDRA ZAWALSKI, MSN Ed, RN, CRRN, CCM, ABDA, MSCC
When research started for this article, I made the mistake of reading “virtual” as telephonic. I could not have been more incorrect! So, let’s travel through time and look at virtual case management.
The Imperative of Care Coordination at the Primary Care Level
BY COLLEEN MORLEY-GRABOWSKI, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM
In the complex system of healthcare, the coordination of patient care is a critical factor that determines the quality and efficiency of the services provided. The primary care level is the ideal starting point for this coordination, as it is often the first point of contact for patients entering the healthcare system.
Articulating Your Individual Value as a Professional Case Manager
BY HUSSEIN M. TAHAN, PhD, RN, FAAN, FCM
Professional case managers (PCMs) have been crucial to the effective delivery of healthcare services for people and communities. They have been known to add value to the person’s experience within the healthcare environment. Effectively communicating our value as PCMs is essential to demonstrating our impact on both patient and healthcare organization’s outcomes, but also on case management practice at large. In this article, I explore various strategies we can employ to impactfully and confidently communicate our value as PCMs.
Exploring the Existence, Challenges and Potential for Artificial Intelligence in Case Management
BY TIFFANY FERGUSON, LMSW, CMAC, ACM, AND GARRY CARNEAL, JD, MA
In the realm of case management, where the efficient assessment and coordination of care for high-risk and complex patients are paramount, the desire for improved technology efficiency has emerged as a solution to promote better clinical and business outcomes. This includes implementing more effective population health interventions without increasing the number of staff.
The Future of Healthcare: Empowering Case Managers with Cutting-Edge Tools
BY MICHELLE DESPRES, PT, CEAS II, REAS, CETS, AND SARAH GRACE, RN
In the ever-changing landscape of healthcare, case managers play a pivotal role. They are the quarterbacks of care management—coordinating care, advocating for patients and ensuring optimal outcomes. But with the increasing complexity of cases and growing demands on their time, additional resources are needed to level the playing field.
The Patient Is the Center of All We Do
BY JANET COULTER, MSN, MS, RN, CCM, FCM
Case managers play a vital role in serving the diverse populations we engage with. Despite the ever-changing landscape and challenges in healthcare, our focus remains centered on the patient. We place patients at the heart of everything we do.