Case Management Practice
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Driving Quality Improvement and Accreditation: The Vital Role of Care Management Programs and Care Managers

BY LAWANNA GADDY, MSN, RN
Quality improvement and accreditation are crucial in the healthcare continuum within a rapidly changing industry landscape. Care management programs and care managers ensure that healthcare delivery is not only effective but also maintains the desired levels of quality every time. This article delves into the essential role of care management in the quality improvement and accreditation journey.

Case Management Leadership
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Integrating Quality Management into Case Management: A Reflective Review

BY VIVIAN GREENWAY, PhD, MSA, BSN, RN, PAHM, CCM, & SAJINI PAUL, MSN, RN
When defining quality management, one can think of it as overseeing all activities and tasks that must be done to support a desired level of excellence. This includes the determination of quality policies, creating and implementing quality planning and assurance, in addition to quality control and quality improvement.

Certification
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Promoting Quality Through Case Management Accreditation: 25 Years Later

BY GARRY CARNEAL, JD, MA, AND MELANIE PRINCE, EdD, MSN, BSN, RN, NE-BC, CCM, FCM, FAAN
During the rise of payer-sponsored case management programs in the 1990s, the Case Management Society of America (CMSA) and URAC (Utilization Review Accreditation Commission) began working together to help standardize key workflows associated with case management programs.

President's Message
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Transitions

By Dr. Colleen Morley-Grabowski, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM
As I transition from my role as president of the Case Management Society of America (CMSA) to becoming the immediate past president and chair of the CMSA Editorial Board, I am filled with a deep sense of pride and gratitude for the incredible journey we have shared.

Association News
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CASE MANAGERS: Powering the Future of Healthcare

As we begin National Case Management Week (October 13-19, 2024), it’s time to honor and celebrate the heroes of healthcare—our dedicated case managers. This annual celebration has grown into a powerful movement that shines a spotlight on the vital role case managers play in delivering patient-centered care and improving health outcomes.

Health Equity
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Disparities in Healthcare Why Do Inequities Persist?

BY MICHAEL NORDÉ, LICSW
When receiving care from your provider, how important is informed consent? What if you learned that, statistically, people in your group, be it race, ethnicity, gender, gender identity or religion were not being offered informed consent? How would you feel? Most importantly, what would you do?

Case Management Practice
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A Conversation With Dr. Jean Watson

BY COLLEEN MORLEY-GRABOWSKI, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM, AND JANET COULTER, MSN, MS, RN, CCM, FCM
Everyone has a special person who has influenced their life and professional practice model. Dr. Jean Watson is that person for both of us.

Health Technology
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What Is Virtual Case Management?

BY SANDRA ZAWALSKI, MSN Ed, RN, CRRN, CCM, ABDA, MSCC
When research started for this article, I made the mistake of reading “virtual” as telephonic. I could not have been more incorrect! So, let’s travel through time and look at virtual case management.

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