BY MICHAEL B. GARRETT, MS, CCM, CVE, BCPA
The lesbian, gay, bisexual, transgender and queer (LGBTQ) community is very diverse, with a wide range of health needs from healthcare providers and systems that have not always treated this community with respect and dignity. Case managers can provide services for members of the LGBTQ community that result in better outcomes, improved patient/client experience and reduced overall health expenses – realizing The Triple Aim.