BY HUSSEIN M. TAHAN, PhD, RN, FAAN, FCM

Professional case managers (PCMs) have been crucial to the effective delivery of healthcare services for people and communities. They have been known to add value to the person’s experience within the healthcare environment. Effectively communicating our value as PCMs is essential to demonstrating our impact on both patient and healthcare organization’s outcomes, but also on case management practice at large. In this article, I explore various strategies we can employ to impactfully and confidently communicate our value as PCMs.