
Health Confidence & Simulation: A Novel Approach to Patient Education to Improve Patient Engagement & Reduce Readmissions
CMSA FOUNDATION — 2020 CASE MANAGEMENT PRACTICE IMPROVEMENT AWARD RECIPIENT BY COLLEEN MORLEY, DNP, RN, CCM, CMAC, CMCN, ACM-RN Early in my case management career, I was making follow-up telephone calls to patients who had been recently discharged from the hospital. One particular patient was a focus for me due to…