Browsing: nonverbal communication

Pediatric Case Management

Cows And Kids: Improving Your Case Management Skills

BY KIMBERLY JUNGKIND, MPH, MBA, BSN, BA, RN, CCM Case management skills are all about effective communication with different populations of people: pediatric, adult, elderly. Some are better communicators and some may not be strong communicators. Have you ever tried to understand a baby’s needs or small child when they don’t…