BY THERESE M. QUINN, RN, BSN, CRRN, CCM, JD
A professional nurse case manager has an interesting role in the arena of workers’ compensation. Aside from developing a thick skin, a nurse case manager must demonstrate excellent communication skills in order to facilitate communication between all parties, including the injured worker, the employer, the providers and the insurance claims adjusters.
BY ANNE LLEWELLYN, MS, BHSA, RN, CCM, CRRN, CMGT-BC, BCPA, FCM, AND DENNIS ROBBINS, PhD, MPH
I asked Dennis Robbins, a longtime friend and trusted advisor, to talk to me about outcomes and what they really mean in today’s value-based care models. In this article we ask you to look at outcomes with a new lens – the lens of a person.
BY GEORGIA REINER, MS, CPHRM
As social media has grown, so has the number of recordings and postings online. Most case managers now know the dangers of posting patient-related content online, but what happens when the reverse occurs and a patient or patient family member posts videos, photos or content about the case manager?