Browsing: workforce

Leadership
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Case Management Is Like Riding on a Roller Coaster

BY JANET COULTER, MSN, MS, RN, CCM, FCM
Have you ever felt that your day was like riding on a roller coaster? There are the unknowns, the anticipated, the ups and downs, the twists and turns, loops with unexpected drops, and Friday afternoon surprises. It can be a thrilling, fast-paced ride with great patient outcomes, or the ride may experience mechanical problems.

WORKFORCE
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Generational Diversity in the Workplace

BY JANET S. COULTER, MSN, MS, RN, CCM, FCM, AND, MARYANN OTT, BSN, RN, CCM, CPC
Leading a generationally diverse workforce is challenging. Effective leaders understand that each generation brings unique strengths, characteristics, values and challenges to the workplace.