Health Equity
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Nurse-Patient Demographics and DEI

BY BENJAMIN J. FOSTER, MBA
Healthcare disparities in the United States healthcare system have long been an issue. The disproportionate impact the COVID-19 pandemic had on people of color forced organizations to take a closer look at what could and should be done to address disparities and inequities in our healthcare system.

Health Equity
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More Than a Standard: DEI Woven Throughout Updated CMSA SoP

BY ALAN BOARDMAN, LMSW
The CMSA Standards of Practice (SOP) is our professional creed. The SOP expresses our collective values, goals and criteria through a unifying set of principles. Dr. Gerri Lamb states that the SOP provides a “blueprint for excellence” in case management.

Association News
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Association News

It is our most favorite time of the year — National Case Management Week is October 9-15, 2022. It’s a time to celebrate YOU, and honor and reward case managers for setting the standard for patient-centered care for our communities across the country.

President's Message
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The Intersection of Empathy and Health Disparity

BY MELANIE A. PRINCE, MSN, BSN, NE-BC, CCM, FAAN
Have you ever used design thinking? I recently did an academic project about this concept. Design thinking is a human-centered approach for complex problem solving, creativity and innovation using dialogue, interactive engagement and learning to address individual biases and challenges to the status quo.

Advocacy
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Case Managers Collaborate with Patient Advocates to Improve Health Outcomes

BY JANET BEESTING NELSON, BSN, RN, BCPA
As a hospital-based case manager, you work extremely hard to coordinate care between physicians, community resources, durable medical equipment providers and families. You coordinate with countless insurance plans. You solve problems and create solutions all day long and somehow bring it all together to discharge the patient with a safe plan.

Best Practices
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Professional Case Managers as Exemplars Using the Quadruple Aim as a Measurement Framework for Quality Care

BY PATRICIA NOONAN, RN, MBA, CCM, FCM
The impetus for quality care led by a national call to action to achieve the Quadruple Aim has driven attention to the importance of measuring quality and safety in healthcare. There are several domains associated with professional case management practice that have an impact on quality outcomes including transitional care, care coordination, safety, health and wellness promotion, advance care planning, satisfaction and quality of life.

Care Coordination
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COVID-19: Impacting Hospital Readmission With Focused Care Transition Calls

BY KATHLEEN (KATHY) PARRY, BSN, RN, CCM
The past 2 years have turned the healthcare industry upside down. The COVID-19 epidemic has impacted the industry in ways no one could have imagined. Rapid change in the healthcare environment meant switching from in-person work to remote work where case managers led the way by engaging patients as they transitioned through the delivery system from inpatient through the next level of care.

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