BY MELANIE A. PRINCE, MSN, BSN, NE-BC, CCM, FAAN I welcome the year 2021 with a renewed focus on my personal and professional choices, and a re-commitment to finding my voice. Choice is typically defined as an act of selecting or making a decision when faced with two or more possibilities.…
BY CONNIE SUNDERHAUS, RN-BC, CCM, AND ERIC BERGMAN, RN, BA, CCM CREDIT: ERIC BERGMAN Sales skills provide an additional skill set for case managers and others in healthcare to improve both communication and patient satisfaction. To some readers this may sound like heresy! How in the world would learning about…