BY FRANCESCA BRYAN-COUCH, DNP, RN, CHPN; JUNE CALLASAN, MSN, RN, CCM; RUTH D. GRENOBLE, LCSW, CCM; RACHELE MISITI, LCSW-S, CCM
The Veterans Health Administration (VHA) has embarked on an enterprise- wide effort to streamline and standardize care coordination through an endorsed care coordination and integrated case management (CC&ICM) model of practice.