BY REBECCA PEREZ, MSN, RN, CCM
Everyone aspires to provide quality healthcare. The definition of healthcare quality would seem straightforward; however, establishing metrics is not necessarily so straightforward, a point recognized by Avedis Donabedian, a Lebanese physician and founder of the study of healthcare quality over half a century ago.
BY PATRICIA NOONAN, RN, MBA, CCM, FCM
The impetus for quality care led by a national call to action to achieve the Quadruple Aim has driven attention to the importance of measuring quality and safety in healthcare. There are several domains associated with professional case management practice that have an impact on quality outcomes including transitional care, care coordination, safety, health and wellness promotion, advance care planning, satisfaction and quality of life.