BY DONALD T. DECARLO AND ROGER THOMPSON
Technological developments beginning in the 20th century have had a dramatic impact on the workplace. The COVID-19 pandemic has prompted a further dramatic shift as many employees transitioned to working from home or from locations apart from the traditional office.
BY ANNE LLEWELLYN, MS, BHSA, RN, CRRN, CMGT-BC, BCPA, FCM
A nurse case manager’s greatest challenge is finding resources for their patient and their families that don’t fall under traditional insurance. Learning about these resources is a job unto itself, so once I find one, I like to share the information with my colleagues so they can check out the resource and keep it in mind for future use.
BY MARYANN OTT, RN, BSN, CCM, CPC
Undocumented workers and non-citizens, who do not possess proper documents of the right to work or citizenship in the United States, are still entitled to workers’ compensation benefits when hurt at work.
Interview translated by Jenny Quigley-Stickney MSN, MA, MHA, CCM, ACM-RN, CMAC, CPHM, FCM
Workers’ compensation case management is a process designed to facilitate and optimize the care and recovery of employees who have suffered work-related injuries or illnesses.
BY THERESE M. QUINN, RN, BSN, CRRN, CCM, JD
A professional nurse case manager has an interesting role in the arena of workers’ compensation. Aside from developing a thick skin, a nurse case manager must demonstrate excellent communication skills in order to facilitate communication between all parties, including the injured worker, the employer, the providers and the insurance claims adjusters.
BY COLLEEN MORLEY, DNP, RN, CCM, CMAC, CMCN, ACM, RN, FCM
Workers’ compensation has long been associated with physical injuries sustained on the job. However, the evolving understanding of health recognizes the profound impact that mental health can have on an individual’s overall well-being.
BY MARYANN OTT, RN, BSN, CCM, CPC, AND ANNE LLEWELLYN, MS, BHSA, RN, CCM, CRRN, CMGT-BC, BCPA, CM FELLOW
Determining outcomes in workers’ compensation case management comes down to knowing the rules in your state, the organization you work for and the needs of the injured worker. In this article two seasoned workers’ compensation case managers talk about how you can demonstrate the outcomes and achieve goals in this dynamic area of case management.