Working From Home – How The Cleveland Clinic Operations Team Paved The Way For Success In The COVID-19 Pandemic
BY LINDA O’DONNELL, RN, BSN, MHA, CMAC, SUZANNE MILLER, RN, MSN, ACM AND NICHOLAS ENGELHARDT, MBA The COVID-19 pandemic brought about unprecedented change to the U.S. healthcare system, as well as our care management team. It required quick adaptation in order to keep our staff and patients safe, avoid caregiver burnout, maintain job…