Many organizations are challenged to improve case management participation rates, focus on the most complex and at-risk populations, develop client-focused care plans that include family/caregiver participation, and develop integrated care teams to better address the needs of our clients. These are also elements included in NCQA certification and CMSA requirements for special needs populations.

CMSA’s Integrated Case Management Program provides guidance and training for case managers to better engage clients through the development of a trusted relationship. Case managers will learn how to conduct a comprehensive assessment that identifies risk in the four domains of health so that targeted goals and interventions will result in improved health outcomes.

CMSA’s Integrated Case Management (ICM) program is an intensive, advanced program that includes self-study and interactive face-to-face training to better prepare case managers for the work needed to impact complex populations, both adult and pediatric.

Organizations and individual case managers are challenged to demonstrate improved health outcomes for populations that have multi-morbid health conditions. Often, these clients experience challenges and barriers with medical and behavioral conditions, and social issues. The complex nature of these issues can be overwhelming not only to the client but to the health care team attempting to assist.

CMSA’s ICM method includes access to assessment tools that assess the four domains of health: biological, psychological, social and health system, examining history, current status and future vulnerability. The Integrated Case Management Complexity Assessment Grid (ICM-CAG) for adults examines a total of 20 risk elements encompassing the four domains and provides a risk score at completion of the assessment. The Pediatric Integrated Case Management Complexity Assessment Grid (PIM-CAG) examines 25 risk elements encompassing the four health domains. Children and adolescents are not small adults and therefore have different needs as well as health strategies. The additional risk elements in the PIM-CAG address those special needs. A risk score is also produced at the completion of the pediatric assessment.

Once the assessment and risk level are completed, strategies are provided for care plans that will result in measurable outcomes.

Make plans to attend the Spring ICM VIRTUAL Face-to-Face session on May 4-5, 2021. Participants must pre-register and complete a self-study/online training prerequisite prior to the session start; allow for 3-4 weeks to complete this portion.

Find out more and register today at


Application Deadline: March 1

CMSA Foundation’s Case Management Practice Improvement Award and Case Management Research Award recognizes an individual, group or organization that uses findings from a research or quality/performance improvement (QI/PI) initiative for innovation in the advancement of case management practice and/or improved client outcomes. These awards have been established to:

  1. Honor successful efforts to promote evidence-based case management practice;
  2. Acknowledge exceptional efforts to research best practice innovation that help quantify and define outcomes in case management;
  3. Encourage activities which aim to advance case management; and
  4. Recognize innovation to foster evidence-based practice components defined by the CMSA Standards of Practice for Case Management.

Case management individuals, groups or organizations may submit more than one entry. However, only one award will be selected.

Learn more and nominate at


Have news about your CMSA member colleagues? Submit them to Client Services at [email protected] along with the subject line, “Member Updates for CMSA Today” to be included in a future issue of the magazine!


If you’d like to communicate with other case managers and healthcare industry professionals across the country, connect with CMSA on LinkedIn™, Facebook, and Twitter! We look forward to seeing you there!

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