Author runderwood

Advocacy
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Case Managers Collaborate with Patient Advocates to Improve Health Outcomes

BY JANET BEESTING NELSON, BSN, RN, BCPA
As a hospital-based case manager, you work extremely hard to coordinate care between physicians, community resources, durable medical equipment providers and families. You coordinate with countless insurance plans. You solve problems and create solutions all day long and somehow bring it all together to discharge the patient with a safe plan.

Best Practices
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Professional Case Managers as Exemplars Using the Quadruple Aim as a Measurement Framework for Quality Care

BY PATRICIA NOONAN, RN, MBA, CCM, FCM
The impetus for quality care led by a national call to action to achieve the Quadruple Aim has driven attention to the importance of measuring quality and safety in healthcare. There are several domains associated with professional case management practice that have an impact on quality outcomes including transitional care, care coordination, safety, health and wellness promotion, advance care planning, satisfaction and quality of life.

Care Coordination
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COVID-19: Impacting Hospital Readmission With Focused Care Transition Calls

BY KATHLEEN (KATHY) PARRY, BSN, RN, CCM
The past 2 years have turned the healthcare industry upside down. The COVID-19 epidemic has impacted the industry in ways no one could have imagined. Rapid change in the healthcare environment meant switching from in-person work to remote work where case managers led the way by engaging patients as they transitioned through the delivery system from inpatient through the next level of care.

Association News
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Association News

SAVE THE DATE AND GET READY TO CELEBRATE 2022 NATIONAL CASE MANAGEMENT WEEK IS OCTOBER 9-15 Setting the Standard for Patient-Centered Care It’s time to celebrate YOU, the professional practice of case management and the incredible strides achieved over the past year! Case managers across all settings have been challenged…

Best Practices
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Disruptive Innovation

BY DR. COLLEEN MORLEY, DNP, RN, CCM, CMAC, CMCN, ACM-RN, FCM
As I write this, it has been 2 whole weeks since I took the gavel from the fabulous Melanie Prince at the CMSA National Conference in Orlando. It has been an exciting and busy 2 weeks. I am so honored and thrilled to be able to serve this organization and the profession of case management.

Patient Communication
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The Beauty and Power of Nursing

BY MICHELLE KNAUB, MED, BSN, RN
Did you ever have a day when, even though you were bone-tired and so very glad to be going home, you still felt energized and alive? I believe if you think back to the patient interactions that occurred during that shift, you will remember at least one very special encounter. I would like to share one such experience I had that helped me understand and appreciate the beauty and power of nursing.

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