The Case Management Society of America lost a leader and supporter this year with the passing of CMSA Past President Cynthia Whitaker in March. Under her leadership, CMSA established the first Education Committee, bringing focus and priority to the association’s largest benefit. Additionally, the Council for Case Management Accountability (CCMA) was launched, and the Council for Case Management Accountability—A Framework for Case Management Accountability position paper was published with the goal to provide tools to measure the work of case managers. Cynthia remained active in CMSA in the years after her presidency and was a mentor to many.