BY KELVA EDMUNDS-WALLER, DNP, RN, CCM Artificial intelligence is pervasive in our everyday lives whether we recognize it or not. In the simplest terms, artificial intelligence (AI) is the science of making computers mimic human thoughts and actions in real-life environments. AI is a branch of computer science focused on creating…
BY STEFANY ALMADEN, PhD, RN, MSN, CCM, CMCN, CPUM, PAHM OVERVIEW Care/case management (CM) services have continued to evolve since the passing of the Health Maintenance Organization (HMO) Act of 1973. Viewed at first as the “pulse-check” for service-requests’ reviews for cost control, CM had to fight for carving niche…
BY LISA SIMMONS-FIELDS, DNP, MSA, RN, CCM, CPHQ “The AMA House of Delegates uses the term augmented intelligence (AI) as a conceptualization of artificial intelligence that focuses on AI’s assistive role, emphasizing that its design enhances human intelligence rather than replaces it” (AMA, 2024). Leveraging technology and tools will improve…
BY DENNIS A. ROBBINS, PhD, MPH There is an immense buzz surrounding AI. Amid that buzz is a unique mix of controversy, fear, promise and challenges. So much of the time we perceive AI to be, or characterize it to be, something exaggerated, like what we see in movies. We fear…
BY JENNY QUIGLEY-STICKNEY, MSN, RN, MHA, MA, CCM, ACM-RN, CMAC, CPHM, FCM As of March 2024, the United States did not yet have a comprehensive federal legislation or policy specifically targeting AI technology. There are discussions and initiatives at the federal, state and local levels of government aimed at addressing…
BY MICHAEL B. GARRETT, MS, CCM UNDERSTANDING AI AND RELATED TERMS Artificial intelligence (AI) can be defined in many ways, but it generally refers to the ability to enable computers and robots to emulate human thoughts, behaviors and tasks. Data scientists use a variety of tools to analyze data and…
BY SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC In recent years, artificial intelligence (AI) technology has made significant inroads in healthcare, and its impact on case management has been particularly notable. Case management is a critical aspect of healthcare, with the goal of being a patient advocate and ensuring…
BY DONALD T. DECARLO AND ROGER THOMPSON
Technological developments beginning in the 20th century have had a dramatic impact on the workplace. The COVID-19 pandemic has prompted a further dramatic shift as many employees transitioned to working from home or from locations apart from the traditional office.
BY LAURA COUGHLIN, RN, BSN, MBA AI AND CLOUD-BASED SOFTWARE ARE LEADING TO BIG CHANGES, BUT FOR CASE MANAGERS WILLING TO EMBRACE TECHNOLOGY AND ADAPT, IT CAN HAVE POSITIVE EFFECTS ON BOTH PATIENT OUTCOMES AND THE QUALITY OF WORK LIFE “I was promised flying cars.” We’ve all heard this phrase, which…
BY DR. BERTALAN MESKÓ, MD, PhD In June 2021, I gave a keynote speech at the CMSA 2021 Virtual Conference, concentrating on how automation, most notably artificial intelligence, will affect care in medicine. This article was explicitly rewritten as a follow-up to that speech. Artificial intelligence in healthcare has incredible potential.…