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Patient Communication
Communicating With Upset Clients: How To Effectively De-Escalate Over The Phone
BY SUSANNAH MARSHALL, BSN, RN-BC, CCM As a telephonic case manager for an insurance company, there are inevitably times when I…
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Using Data Effectively
The Case Manager’s Role: Digging Deep In A Data Driven World
BY MICHELLE M. CROOK, BSN, RN, CCM, BCPA We are surrounded by numbers, and the SARS-CoV-2 pandemic has made even those…
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Association News
Association News
CMSA HONORS CASE MANAGERS During the 2021 CMSA Annual Conference held virtually in June, the case management community was honored…
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President's Message
A Measured Mindset
BY MELANIE A. PRINCE, MSN, BSN, NE-BC, CCM, FAAN I proudly hail from Louisiana, where great food is the DNA of…
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Lessons Learned
Reimagining Life, Work And An Uncertain Future
BY DENNIS A. ROBBINS, PhD, MPH, AND BOB RALEIGH, PhD We survived! Now it’s time to thrive. But how? We need the…
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Social Determinants of Health
Can Tracking Social Determinants Of Health Improve A Case Manager’s Chronic Care Management Plan?
BY LYNNE BECKER, MSPH To make man whole.1 Pause, just for a moment, and think about what this means. It could be…
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Nurse Licensure Compact
Improving Health Equity Through The Nurse Licensure Compact
BY ERIC BERGMAN, RN, BA, CCM It has become cliche to talk about how the past year has changed this or…
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Continuum of Care
The Patient Journey Through The Continuum Of Care
BY MARIE STINEBUCK, MBA, MSN, ACM, AND TIFFANY FERGUSON, LMSW, CMAC, ACM Patient satisfaction and the prevention of readmissions are continuously discussed…
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Assessment and Planning
Nutrition And Physical Activity: Strong Evidence-Based Reasons To Include In Assessment And Planning
BY PAULA TAYLOR, BSN, RN, CCM Nutrition and physical activities are now recognized not just as incidental lifestyle habits but as…
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Social Determinants of Health
Health Equity Should Be a Standard Goal of Health Advocates
BY ROBIN SHAPIRO The primary role of a health advocate is to help patients find the best care possible and to…