Say “Hi” to Lily the Listening Bot: Share Some Feelings. Soon.
BY GLENN P. ALLEN, MSOD
I’ve spent nearly 40 years in learning and organization development. The past five years of my career have been spent working in healthcare.
Browsing: communication
The Imperative of Care Coordination at the Primary Care Level
BY COLLEEN MORLEY-GRABOWSKI, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM
In the complex system of healthcare, the coordination of patient care is a critical factor that determines the quality and efficiency of the services provided. The primary care level is the ideal starting point for this coordination, as it is often the first point of contact for patients entering the healthcare system.
Case Managers as Leaders
By Donna Todd, MSN, RN-BC, CCM
As I was thinking about leadership and case managers, the first thought that I had was, do all case managers see themselves as leaders? I hope everyone said “absolutely.” For those of you who said “no,” did you say that because you don’t have a formal title? Some of the best leaders do not have a formal title!
Do Organizational Leadership Skills Translate to Workplace Leadership Skills?
BY JENNY QUIGLEY-STICKNEY, MSN, RN, MHA, MA CCM, ACM-RN, CMAC, CPHM, FCM
Many times over the last decade, I have committed to organizational leadership at the national level for the Case Management Society of America board of directors and at the local level for the Case Management Society of New England. I have often been asked by members, “What do I get out of contributing so much time within the case management organization?”
Is Being a Great Clinician Enough to Be a Great Leader?
BY SABINA ZOLOTA, MS, AND CHRISTINA SANCHEZ, LCSW
Trained to be skilled and qualified in their practice, clinicians are exceptionally good at treating and caring for their patients. But is being a great clinician enough to be a successful clinician leader who can thrive in the complex and ever-changing world of healthcare?
Do You Understand What Was Said?
BY SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC
I sometimes wonder why patients are readmitted with the same diagnosis. Is it because they don’t follow the prescribed treatment plan, which can occur for a variety of reasons? Or did they not understand the discharge instructions?
How Can Case Managers Impact Widows/Widowers?
BY TAMI WANTOLA, RN, AND SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC
Case management has been here for decades, and many of us learned from on-the-job training. We worked cases in workers’ comp, hospice, acute care and many more areas. However, how many of us know about the effects becoming a widow or widower has on a person?
Improving Communications Between Case Managers and Clinicians
BY KEEMIA VAGHEF, PhD, KERRI WIZNER, MPH, AND PAUL M. JACOBSON, JR., BS
Receiving timely, accurate and complete information supports case managers in their duty to patients for coordinating care, supporting return to activity and advocating for improved health.