communication
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Healthcare information technology
Say “Hi” to Lily the Listening Bot: Share Some Feelings. Soon.
BY GLENN P. ALLEN, MSOD I’ve spent nearly 40 years in learning and organization development. The past five years of my…
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Primary Care
The Imperative of Care Coordination at the Primary Care Level
BY COLLEEN MORLEY-GRABOWSKI, DNP, RN, CCM, CMAC, CMCN, CMGT BC, ACM-RN, IQCI, FCM, FAACM In the complex system of healthcare, the…
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Leadership
Case Managers as Leaders
By Donna Todd, MSN, RN-BC, CCM As I was thinking about leadership and case managers, the first thought that I…
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Leadership
Do Organizational Leadership Skills Translate to Workplace Leadership Skills?
BY JENNY QUIGLEY-STICKNEY, MSN, RN, MHA, MA CCM, ACM-RN, CMAC, CPHM, FCM Many times over the last decade, I have…
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Leadership
Is Being a Great Clinician Enough to Be a Great Leader?
BY SABINA ZOLOTA, MS, AND CHRISTINA SANCHEZ, LCSW Trained to be skilled and qualified in their practice, clinicians are exceptionally…
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Communication
Do You Understand What Was Said?
BY SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC I sometimes wonder why patients are readmitted with the same diagnosis. Is…
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Patient Communication
How Can Case Managers Impact Widows/Widowers?
BY TAMI WANTOLA, RN, AND SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC Case management has been here for decades, and many…
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Communication
Improving Communications Between Case Managers and Clinicians
BY KEEMIA VAGHEF, PhD, KERRI WIZNER, MPH, AND PAUL M. JACOBSON, JR., BS Receiving timely, accurate and complete information supports case managers in…
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