Communication
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Do You Understand What Was Said?
BY SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC I sometimes wonder why patients are readmitted with the same diagnosis. Is…
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Improving Communications Between Case Managers and Clinicians
BY KEEMIA VAGHEF, PhD, KERRI WIZNER, MPH, AND PAUL M. JACOBSON, JR., BS Receiving timely, accurate and complete information supports case managers in…
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Sales Skills: A Method To Improve Communication And Patient Satisfaction
BY CONNIE SUNDERHAUS, RN-BC, CCM, AND ERIC BERGMAN, RN, BA, CCM CREDIT: ERIC BERGMAN Sales skills provide an additional skill…
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