BY SANDRA ZAWALSKI, MSN, RN, CRRN, CCM, ABDA, MSCC
I sometimes wonder why patients are readmitted with the same diagnosis. Is it because they don’t follow the prescribed treatment plan, which can occur for a variety of reasons? Or did they not understand the discharge instructions?
BY KEEMIA VAGHEF, PhD, KERRI WIZNER, MPH, AND PAUL M. JACOBSON, JR., BS
Receiving timely, accurate and complete information supports case managers in their duty to patients for coordinating care, supporting return to activity and advocating for improved health.
BY CONNIE SUNDERHAUS, RN-BC, CCM, AND ERIC BERGMAN, RN, BA, CCM CREDIT: ERIC BERGMAN Sales skills provide an additional skill set for case managers and others in healthcare to improve both communication and patient satisfaction. To some readers this may sound like heresy! How in the world would learning about…