BY MARYANN OTT, RN, BSN, CCM, CPC, AND ANNE LLEWELLYN, MS, BHSA, RN, CCM, CRRN, CMGT-BC, BCPA, CM FELLOW
Determining outcomes in workers’ compensation case management comes down to knowing the rules in your state, the organization you work for and the needs of the injured worker. In this article two seasoned workers’ compensation case managers talk about how you can demonstrate the outcomes and achieve goals in this dynamic area of case management.