BY ALAN BOARDMAN, LMSW, ACM-SW The COVID-19 pandemic is challenging our nation’s healthcare delivery system in unprecedented ways. Healthcare workers on the front lines compare the conditions to a war zone.1 The psychological burden of the pandemic affects all segments of our society. The intensity and duration of the COVID-19 emergency require…
BY BONNIE GELD, MSW The global COVID-19 pandemic will have significant impacts for both health systems and patients. It is clear there will be economic, clinical, and psychosocial consequences, among others. While these consequences continue to be better understood, especially the magnitude of the financial losses to hospitals, the silver lining…
BY LINDA VALLES-GUTIERREZ, DNP, FNP-BC, SAHLEE BALAJADIA, MSN-PH, RN-BC, WCC, AND LISA LOBDELL, MSN, RN, CCM The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. VHA provides care to over 9 million veterans in 1,255 healthcare facilities, including 170 VA Medical Centers and 1,074…
BY JOSE ALEJANDRO, PhD, RN-BC, MBA, CCM, FACHE, FAAN “If it is not documented, then it is not done.” These words continue to be a powerful reminder of the importance of thorough documentation. This is especially true in our role as professional case managers in facilitating and coordinating care across…