Past President's Corner

Amplify Your Passion for Case Management Through Public Policy

BY MARY MCLAUGHLIN DAVIS, DNP, MSN, ACNS-BC, NEA-BC, CCM, AND NANCY SKINNER, RN-BC, CCM, ACM-RN, CMCN CMSA and National Black Nurses Association (NBNA) member Stephanie Doibo and colleagues at Cleveland Clinic case manager meeting with Ohio Congressman David Joyce’s legislative aid. The past presidents of the Case Management Society of…


Independent Contractors’ Careers Are In Jeopardy

BY YVONNE STOLWORTHY, MSN, RN I am Yvonne Stolworthy. I recently retired from my full-time nursing job and am embarking on a new adventure. In planning my retirement activities, I had decided that freelance writing would be one of my new roles. But on January 1, 2020, a new law…

Medical Records

Why Patients Need Full Access To Their Medical Records

BY MORGAN GLEASON Exciting changes have been proposed by the Office of the National Coordinator of Health IT (ONC) and the Centers for Medicare & Medicaid Services (CMS) that remove “information blocking” and increase patient access to medical information. As a 21-year-old patient, I am often frustrated by the healthcare…


Minimizing The Risk Of Case Management Malpractice

BY SANDRA L. LOWERY, RN, BSN, CCM Serving as a case management expert and expert witness for litigation related to case managers facing an allegation of professional malpractice, I have developed an understanding of the importance of legal risk management. Of utmost importance is the need for case managers to…


Best Practices For Case Managers To Avoid Litigation

BY CATHERINE M. MULLAHY, RN, BS, CRRN, CCM Litigation is a pervasive reality today. Unfortunately, however, many case managers seem to believe that they will never be involved in any litigation, or if it does happen, their employer will protect them. Incredibly, while we have standards of practice and processes…

Public Policy

Navigating the Building Blocks of Healthcare

Collaboration supports and strengthens legislation to move the mission forward Presenters: CMSA Public Policy Chair: Jenny Quigley-Stickney RN, MSN, MHA, CCM, CPHM and CMSA Vice Chair, Susan Plough, MSN, APRN, BC, CCM “Alone we can do so little; together we can do so much.” – Helen Keller CMSA Strategic Mission Case…

Public Policy

CMSA Public Policy In Action 2020-2021

BY JENNY QUIGLEY-STICKNEY, MSN, BSN, MHA, MA, CCM, ACM-RN, CPHM, CMSA PUBLIC POLICY CHAIR AND SUSAN PLOUGH, MSN, APRN, BC, CCM, CMSA VICE CHAIR PUBLIC POLICY In 2019, we ended our public policy calendar year at the annual conference in Las Vegas, with our Public Policy Forum focused on examining…

President's Message

The Importance of Documentation

BY JOSE ALEJANDRO, PhD, RN-BC, MBA, CCM, FACHE, FAAN “If it is not documented, then it is not done.” These words continue to be a powerful reminder of the importance of thorough documentation. This is especially true in our role as professional case managers in facilitating and coordinating care across…

Association News


Association News CMSA FOUNDATION AWARDS Application Deadline: March 1 CMSA Foundation’s Case Management Practice Improvement Award and Case Management Research Award recognize an individual, group or organization that uses findings from a research or quality/performance improvement (QI/PI) initiative for innovation in the advancement of case management practice and/or improved client…

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