BY MARY ELLEN GERVAIS, PhD, RN, CCM
Perhaps the first step in looking at outcomes for care management, or any clinical program, is to identify the purpose of capturing outcomes.
BY MICHELLE M. CROOK, BSN, RN, CCM, BCPA We are surrounded by numbers, and the SARS-CoV-2 pandemic has made even those of us who are not typically “numbers people” look closely at data, trends and similar numbers-driven information. For some time, we have had the advantage of data analytics, artificial intelligence…