BY KIMBERLY JUNGKIND, MPH, MBA, BSN, RN, CCM, LSSYB As COVID-19 patients continue to be admitted to hospitals across the U.S., we are all challenged to be supportive of these patients and their families. At Marble Falls Medical Center, part of the Baylor Scott and White Health System in Texas, the…
BY DIANA CARTCHI CHIONG CLARETE, RN, BSN, LISA LOBDELL, RN, MSN, CCM, SAHLEE BALAJADIA, MSN-PH, RN-BC, WCC, LINDA VALLES-GUTIERREZ, DNP, FNP-BC, AND MARK D. CHAMBERS, MD It is said that radiology often serves as the patient entry point into the cancer care system (Weldon, 2016). As part of a thorough assessment, imaging studies are often included…
BY JONATHAN J. MORELLO, MSN, RN, CCM, AND ERICA W. OBERMAN, BSN, RN, CCM In September 2019, as a part of our contract with the New Hampshire Department of Health and Human Services (DHHS), our New Hampshire (NH) Healthy Families Medical Management Leadership team developed and went live with a transitional care…
BY SUSAN ROGERS, RN, MSN, CCM Many discussions have taken place over the years as to whether case management is a profession or a practice. Years ago, I would have told you it was a profession. Today – I say practice. But why? Think about this for a minute. As a…
BY JANET COULTER, MSN, MS, RN, CCM Does your case management team feel stressed? Isolated? Not effective? Overworked? Fatigued? Underappreciated? Showing your team that they are valued and respected in this difficult and uncertain time will increase the team’s resilience and decrease the negative impact of these unprecedented challenges. Here are…
BY JANET COULTER, MSN, MS, RN, CCM, AND MARYANN OTT, BSN, RN, CCM, CPC Caring for elderly parents and preparing for their end of life is the most difficult time. For baby boomers, it comes at a time when they are preparing for retirement and making plans for a relaxing future. Baby…
BY MELANIE A. PRINCE, MSN, BSN, NE-BC, CCM And these days, they are the loudest voices in the room…in the best of ways! “Daddy, can we go eat at the Door Dash restaurant instead of Door Dash man bringing our food to the house?” Uber Eats, Zoom Bomb, talking to grandma and grandpa…
BY LINDA VALLES-GUTIERREZ, DNP, FNP-BC, SAHLEE BALAJADIA, MSN-PH, RN-BC, WCC, AND LISA LOBDELL, MSN, RN, CCM The Veterans Health Administration (VHA) is the largest integrated healthcare system in the United States. VHA provides care to over 9 million veterans in 1,255 healthcare facilities, including 170 VA Medical Centers and 1,074…
BY EDNA B. CLIFTON, MBA, BSN, RN The impact of COVID-19 has been felt by all of us, from significant changes in healthcare delivery to how we do our grocery shopping. With the surge in the number of cases throughout the nation, on March 13 the Centers for Medicare &…
BY CONNIE SUNDERHAUS, RN-BC, CCM, AND ERIC BERGMAN, RN, BA, CCM CREDIT: ERIC BERGMAN Sales skills provide an additional skill set for case managers and others in healthcare to improve both communication and patient satisfaction. To some readers this may sound like heresy! How in the world would learning about…